Moderation Services in a nutshell
Social media never stops. You already know that a crisis can happen at any moment. One bad tweet can decrease company sales for months. So as a Social Media Brand Manager for your company, you have to ask yourself: are you prepared for the worst at any time of day? If the answer is anything but an emphatic “yes,” then it’s time to consider an expert partner. PW Consulting Group is a global, multilingual social team that partners with your business to engage your customers around the clock.
As a global leader in community management, PW Consulting Group offers social media moderation services to promote conversations and engage with customer service complaints. We uniquely tailor moderation to your brand, but services can include text moderation, canned engagement responses, video/photo moderation, contest moderation and more. Our team of experts moderate and manage brands in over 20+ languages, meaning that your customers will always feel heard and appreciated.
How our Moderation team protects your company from crisis
- Proactive crisis management through social listening and social media moderation of brand mentions.
- Engage your entire customer base by overseeing international social media content in multiple languages
- 24/7/365 coverage of your online communities. Our global team works weekends, evenings, holidays and during periods of high or crisis traffic—we’ve got you covered.
- Using industry-leading social media management technology and data-driven decisions to maximize your ROI.
Content Moderation FAQs
- Social media moderation services include what exactly?Social media moderation services from PW Consulting Group can include a variety of deliverables, from video/photo moderation, text moderation and contest moderation to scripted engagement. We will come up with a tailored solution to meet your needs.
- Which social channels can PW Consulting Group moderate and at what volume?There is no limit. PW Consulting Group provides community management support through most social networks, including LinkedIn,Twitter, Facebook, Instagram, Pinterest, and many more. We provide social media moderation services for international corporations and a wide range of businesses. For example, monitoring, tagging and responding to hundreds of pieces of user generated content per day.
- How do you manage social crisis?A crisis plan is essential to a business plan in today’s social world. You never know when a crisis will appear and it’s imperative to have an actionable plan in place. PW Consulting Group develops this action plan for your brand, while also proactively preventing crisis through ongoing community management.
- Does PW Consulting Group offer social contest moderation services?Happy you asked! We sure do. For example, PW Consulting Group worked with a ‘ Global Fashion Retailer ′ contest, which was an international search for models aged 0-12 years. We offered customer service support and moderated 157K photo entries from five countries.